Your privacy and the privacy of your personal information is important to us. AltaVie is providing this notice to describe and explain how your personal information is collected, used and disclosed by us when you use our Website located at altavie.ca (“Website”).
In general, you can visit this Website without telling us who you are or revealing any personal information about yourself. The term “personal information” has the same meaning as set out in the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”), and means any information about an identifiable individual including contact information, name, address, phone number or email address, gender, date of birth, and any data about yourself that you choose to provide electronically through the Website or otherwise, i.e. through the AltaVie Registration Application Form.
We may collect personal information from and/or about you for the purpose of providing information to you as an interested party in AltaVie, such as:
- your name and contact information, including address, telephone number and email address;
- your date of birth and gender;
- other information as necessary to maintain our business relationship with you, such as information related to your preferences, feedback and information requested by or provided to you.
AltaVie will most often collect personal information directly from you. In cases where personal information is held by a third party, we will obtain your consent before seeking this information. In some cases, consent may be implied by your actions. Where we obtain your personal information directly from a third party, we will take reasonable steps to ensure that the third party has represented to us that it has the right to disclose your personal information to us.
Personal data collected online may also be combined with information you provide to us through other sources such as product registration, call centres, or in conjunction with events such as trade shows, training seminars and conferences. Information that you supply will relate to the relationship that AltaVie has with you or your organization.
INFORMATION USES AND DISCLOSURES
We may use and disclose your personal information to:
- establish, maintain and manage our relationship with you so we can keep you informed with the latest products and services as requested and in line with your needs and preferences;
- provide you with information about our products and services, including the latest news on AltaVie activities and initiatives, information about updates, technical support issues, events and special offers;
- recommend products, services or programs on our Website or the Website of our partners by providing customized content on our Website or otherwise.
WEB SERVER LOGS
In the process of administering this Website, we maintain and track usage through Web server logs. Web server logs provide information such as what types of browsers are accessing our Website, what pages receive high traffic, and the times of day our servers experience significant load. We use this information to improve the content and navigation features of our site. Anonymized or aggregated forms of this data may be used to identify future features and functions to develop for the Website and to provide better customer service.
PERSONALIZED URL LINKS AND PERSONALIZED MESSAGE CONTENT
Occasionally, we may create a unique web page link for specific Website visitors. If you visit one of these web pages, you may find forms that are already filled out with your name, or other types of information you have previously indicated an interest in, based on information you have given us before. We may also personalize the content of newsletters, e-mail offers, invitations, or AltaVie advertisements served to you on our third party partners’ Websites, based on topics in which you have previously indicated an interest. If you choose to visit one of these personalized web page links, you are agreeing to allow us to collect information about your visits and also to associate that information with other information about you and your relationship with AltaVie. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.
AltaVie may use other technologies to capture specific data, such as the pages you view, the items you download, the links you click, your access times, and your Internet Protocol (IP) address, domain name, and system configurations and settings, to help us understand how you use our site, serve you relevant content, and to assist you with questions you may have regarding our products and services.
AltaVie provides you the opportunity to receive different types of communication and information related to our company and our offerings. You may subscribe to e-newsletters or other publications; you may also elect to receive marketing communications and other special offers from us via e-mail. If at any time you would like to change your communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience. You may also opt-out by sending us an email or through regular mail (addresses below).
UPDATING AND ACCESS TO YOUR PERSONAL INFORMATION
It is important that the personal information we have in our records about you is accurate and current. If your personal information changes, you should notify us as soon as possible.
If you want to review, verify or correct your personal information, please contact our Information Officer in writing.
LINKS TO THIRD PARTY WEBSITES
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We, and our third party service providers (such as payment processors), use encryption technology when collecting or transferring sensitive data such as credit card information. Credit card and debit card numbers are used only for processing payment and are not used for other purposes.
Although we will make reasonable efforts to protect personal information from loss, misuse or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. This risk is heightened if you are using unsecured/public Wi-Fi.
THIRD PARTY SERVICE PROVIDERS
Your personal information may be shared with third party information technology, data and payment processing and other service providers engaged by us who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf. Such third parties may be located outside of Canada, including in the United States.
As a result, you understand that and consent to your personal information being collected, used, processed, stored and/or disclosed in a jurisdiction other than Canada and understand that it may potentially be accessible to law enforcement and national security authorities of that jurisdiction. However, in the event that foreign law enforcement and/or national security authorities request your personal information, it shall only be provided in strict accordance with the law and subject to all required legal permissions.
ALTAVIE PRIVACY CONTACT